Tea time is a chance to slow down, pull back and appreciate our surroundings.
Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.
If you really screw up, send roses.
For every rude executive who makes it to the top, there are nine successful executives with good manners.
I don't ever knock anybody; that's bad manners.
We ought to be vigilantes for kindness and consideration.
You'd be surprised how much easier it is to conduct business over tea than over lunch or dinner in a bustling restaurant.
There are major CEOs who do not know how to hold a knife and fork properly, but I don't worry about that as much as the lack of kindness.
A really first-class company uses really fine stationery.
Administrations had come and gone in Pennsylvania Avenue, but many old entertaining traditions had survived - thru habit and not thru merit.
All of the First Ladies were good, creative and strong. I've always said they should be paid.
At tea time, all the noise, greed and aggressiveness of the '80s can be drowned out. For 45 minutes, anyway.
CEOs are called by their first names by young whippersnappers. That makes everybody uncomfortable. We need order and structure back in the workplace.
Chivalry isn't dead. It's just no longer gender-based.
Doubleday is used to my talking about manners because I am, after all, known for that, and that's my persona.
Eating American-style, you put the knife down and clang. Continental is silent and efficient.
Go to any bookstore, and you'll see thousands of books on etiquette, which suggests there's a lot of self-help going on. There is hope.
I believe in teaching manners without causing fisticuffs.
I have grandchildren who are going to need every cent I make.
I never made any money, but I had the best jobs in the world.